refund policy
We offer a 100% money back guarantee on any product that is defective or damaged during shipping. Simply let us know and we will provide a return address and a replacement or refund as preferred.
If you are unhappy with your order - please contact our support and we will do our best to help you!
The customer is responsible for paying return shipping costs.
We will not issue a refund if:
Order cancellation
All orders can be canceled until they are shipped. If your order has already been paid for and you want to change or cancel it, you must contact us within 12 hours. Once the packing and shipping process has begun, it cannot be canceled.
If you are unhappy with your order - please contact our support and we will do our best to help you!
The customer is responsible for paying return shipping costs.
We will not issue a refund if:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect delivery address)
Order cancellation
All orders can be canceled until they are shipped. If your order has already been paid for and you want to change or cancel it, you must contact us within 12 hours. Once the packing and shipping process has begun, it cannot be canceled.